Customer care
How to order
A piece from the capsule, a creation available right away or a design made to your measurements: there are three ways to treat yourself to a By Natacha Baco creation. Here is how each one works.
Three ways to order
Choose yours
01
The capsule
A limited edition, for a single season.
On pre-order- Designs and fabrics chosen for a set period, announced in the capsule.
- French sizes 36 to 42, at the capsule price.
- Each piece is crafted in France once pre-orders close: here, nothing is overproduced.
02
Available pieces
Yours to enjoy right now.
- Atelier creations and designer's finds.
- Add to basket and pay securely online.
- In small batches, depending on the pieces of the moment.
03
Made-to-measure & bespoke
On request, to your measurements.
- Any design from the collections and past capsules, in the fabric of your choice, in every size.
- By appointment in Paris, or remotely for made-to-measure.
- Send me the name of the design: I will reply with the price and all the details.
Good to know
Before you order
- Payment
By card or PayPal, fully secure. Payment in 4 interest-free instalments is possible, where available. Learn more
- Delivery
In France and internationally. An order that includes a capsule piece is shipped according to the capsule timeline. Delivery details
- Timelines
20 days on average for a remote made-to-measure order; 20 to 30 days from the first appointment in Paris.
- Sizes
To choose your size or take your measurements. The size guide
- Returns
A question?
I reply personally
Unsure about a size, a fabric or a timeline? Write to me: I will reply within 48 hours.
- Handcrafted Each piece is cut and sewn in France.
- Made to your measurements Every creation can be made to your measurements, in the fabric of your choice.
- Delivery in France & worldwide Or meet us in Paris, by appointment.
- Secure payment Card or PayPal. Payment in 4 instalments where available.